RYDE with YAS is issued by Assicurazioni Generali S.p.A.(Hong Kong Branch) (“the Company”), an authorised insurer in Hong Kong, and arranged by YAS Digital Limited. The Company reserves the right to accept or decline any application.
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Frequently Asked Questions
Who can use RYDE?
RYDE is eligible for anyone 18 - 70 years old living in Hong Kong with a valid HKID.
Can I make a claim if I lose my AirPods during my ride?
Yes! The total coverage is $2000. You can claim up to $1,000 per item as long as your ticket was activated. We'll just need a police report for the missing item and you're all set.
Are private cars covered?
Yes, you're covered as long as you are a passenger.
What happens if my phone dies after I activate my protection?
No worries. Once you have activated your ticket, you will be protected for 90 minutes even if your phone runs out of battery. In case of an unfortunate event, simply provide the relevant transportation details along with other required information for claims.
How do I start the claim process if I have an accident?
In the YAS MicroInsurance App: 1. Tap "Account" on the menu list. 2. Tap "Past Activities" 3. Click on the completed trip that you would like to claim 4. Tap "Claim" and fill in the required information 5. For anything urgent or if you require additional support, contact us at rylie@hk.yas.io and we will do our utmost to help.